MUEVEFACIL values your privacy. We collect and use personal data such as name, contact details, and location to provide safe and efficient ride services for both users and drivers. The Driver App uses background location to enable real-time tracking during active rides. We do not sell your data and only share it with trusted service providers or legal authorities when required. For full details, please read our complete Privacy Policy.
Effective Date: June 30, 2025
At MUEVEFACIL, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our mobile applications: MUEVEFACIL APP (User App) and MUEVEFACIL CONDUCTOR (Driver App).
We collect the following information to ensure a safe and efficient ride-sharing experience:
Personal Information: Name, phone number, email address.
Location Data: Real-time location for ride matching and tracking.
Payment Information: Used solely for processing payments via secure third-party gateways.
Device Information: Device model, OS, and unique device identifiers.
Ride History: Past rides, ratings, and feedback.
Personal Information: Full name, phone number, email, driver's license, and vehicle details.
Location Data: Real-time location for accepting ride requests and navigating routes.
Background Data: Criminal background checks if required by applicable law.
Earnings & Transaction History.
We use the collected data for the following purposes:
To match riders with nearby available drivers.
To track rides in real time and provide navigation.
To enhance safety and security of both riders and drivers.
To process payments and maintain transaction history.
To send important notifications and ride updates.
To comply with local laws and cooperate with legal authorities.
We do not sell or rent your personal data. Data is shared only in the following cases:
With trusted service providers (e.g., payment gateways, mapping services).
With law enforcement agencies when required by law.
Between the User and Driver apps to coordinate rides and enable communication.
Our apps rely on precise location data:
User App: Uses foreground location to connect you with nearby drivers and track rides.
Driver App: Uses continuous foreground and background location to receive ride requests, navigate, and allow passengers to track real-time driver position.
We explicitly request user permission for all location data usage and provide in-app disclosure.
We implement industry-standard security measures, including:
Data encryption in transit and at rest
Secure authentication methods
Regular security audits and compliance checks
While we strive for complete security, no system is entirely foolproof.
You have the right to:
Access the data we collect about you
Request correction or deletion of your data
Withdraw your consent at any time
Disable location permissions (note: this may affect app functionality)
To exercise your rights, contact us using the details below.
Our services are intended for users aged 13 and above. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with data, please contact us immediately.
Our apps integrate with third-party platforms such as:
Google Maps
Firebase
Payment processors
These third parties may collect data in accordance with their own privacy policies. We encourage you to review them separately.
We may occasionally update this Privacy Policy. All changes will be posted within the apps and/or on our website. Continued use of the apps after updates constitutes acceptance of the revised policy.
If you have any questions or concerns regarding this policy or your data, please contact us:
📧 Email: mquelal@hicargps.com
📞 Phone: +593985888882 / +593959888882
📍 Address: Av 6 de Diciembre & Ignacio Bossano, Quito, Ecuador
